If a participant finds transport hard, NDIS providers should do a risk assessment.

A risk assessment is a plan on how to keep everyone safe.

NDIS providers should listen to the needs of:

• the participant
• their family or carer
• other support people.

This supports the rights of people with disability.

NDIS providers should understand what might make transport hard for someone.

For example, the car might:

• be too noisy
• be hot or cold
• have too many people in it.

NDIS providers should change transport to meet the person's needs.

For example, NDIS providers can work with a participant to plan transport so that it:

• is as short as possible

• has stops so that participants can have a break if they need.

NDIS providers should also tell participants:

• where they are going
• how long it will take.

NDIS providers should:

• ask participants how they feel during transport

• let participants bring a person they trust with them during transport.

NDIS providers should teach participants ways to travel safely.

This might include:

• sharing stories about safe transport

• practising safe transport by taking short trips to places.