How audits work

Getting ready for an audit

A woman raising her hand to speak and the audit icon.

Your aged care home must tell you when they have an audit.

And they must find out if you want to take part.

Two people signing in Auslan.

They might want to talk to some people with disability in your aged care home.

A man pointing at you

This includes you.

3 person icons. 2 of them have ticks above them and one of them has a cross.

But they might not talk to everyone.

Where will the audit take place?

Two men sitting down and having a conversation.

The audit should be in a place that is:

  • private
  • safe
  • comfortable.

A lock and safety icon.

They will keep your information safe and private.

What happens in the audit?

A clock indicating 20 minutes.

The audit team will talk to you for about 20 minutes.

A woman next to a question mark icon writing on a clipboard.

The audit team will ask you some questions.

For example they might ask:

  • Are you happy with the supports you get?
  • Do you have any ideas to make the services better?

A man showing another man a document, and a big cross.

The audit team won’t share your answers with your aged care home.

A woman explaining a document to a man.

You can ask someone to support you in the audit.

A woman holding her hand out to stop someone.

But your support person shouldn’t work for the aged care home.

A person writing on a clipboard. There is a smiley face and a sad face. They both have ticks above them.

There are no right or wrong answers.

Two women and a man looking at a document together.

The audit team will also talk to other people from your aged care home.

What happens after the audit?

1 person passing a document to another.

The audit team will give a report to:

  • your aged care home
  • the NDIS Commission.

A report document.

The report will explain what the audit team learnt from everyone.

This includes what people think:

A person giving 2 thumbs up.

  • works well now

A woman reading a document and a badge with a star on it.

  • your aged care home can do better.

A speech bubble with an idea icon and a cross.

The report will not say what ideas you shared.