How does an audit work?
What happens before an audit?
Your aged care home must tell you when they have an audit. And they must find out if you want to take part. | |
The audit team will visit your aged care home. | |
They might want to talk to some people with disability in your aged care home. | |
This includes you. | |
But they might not talk to everyone. | |
They might want to look at files, like personal information. | |
It is your choice if you want to talk to the audit team. | |
And it is your choice if you want them to look at your files. | |
And you also need to give your consent. When you give your consent, you say it’s okay to do something. | |
If you chose to take part, the audit team will keep what you say safe and private. |
Can you have support if you take part in the audit?
You can ask someone to support you in the audit. | |
This person can be a family member or friend. | |
They can also be an advocate. An advocate is a person who speaks up for people with disability. | |
| And they can be an interpreter. An interpreter is someone who helps you understand what someone is saying in the language you speak. |
Your support person shouldn’t work for your aged care home. |
Where will the audit take place?
If you agree to take part in the audit, your aged care home will tell you: | |
| |
|
You might talk to the audit team: | |
| |
| |
| |
The audit should be in a place that is:
|
What happens in the audit?
The audit team will talk to you for about 20 minutes. | |
The audit team will tell you who they are. And they will check that you still want to talk to them. | |
The audit team might ask you some questions. For example they might ask:
|
The audit team are friendly. And they are easy to talk to. | |
You can share what you think with the audit team. | |
There are no right or wrong answers. | |
They won’t share your answers with your aged care home. | |
They will keep your information safe and private. | |
The audit team will also talk to other people from your aged care home. This includes:
| |
And they will check your aged care home’s files. This might include files about you if you give your consent. It also includes files that explain how they do things. |
What happens after the audit?
The audit might take a few days to finish. | |
After the audit, the audit team will have a meeting with your aged care home. | |
They will also give a report to:
| |
The report will explain what the audit team learnt from everyone. |
This includes what people think: | |
| |
| |
The report will not say what ideas you shared. | |
This will help us decide if your aged care home will be registered. |
How does an audit work?
What happens before an audit?
Your aged care home must tell you when they have an audit. And they must find out if you want to take part. | |
The audit team will visit your aged care home. | |
They might want to talk to some people with disability in your aged care home. | |
This includes you. | |
But they might not talk to everyone. | |
They might want to look at files, like personal information. | |
It is your choice if you want to talk to the audit team. | |
And it is your choice if you want them to look at your files. | |
And you also need to give your consent. When you give your consent, you say it’s okay to do something. | |
If you chose to take part, the audit team will keep what you say safe and private. |
Can you have support if you take part in the audit?
You can ask someone to support you in the audit. | |
This person can be a family member or friend. | |
They can also be an advocate. An advocate is a person who speaks up for people with disability. | |
| And they can be an interpreter. An interpreter is someone who helps you understand what someone is saying in the language you speak. |
Your support person shouldn’t work for your aged care home. |
Where will the audit take place?
If you agree to take part in the audit, your aged care home will tell you: | |
| |
|
You might talk to the audit team: | |
| |
| |
| |
The audit should be in a place that is:
|
What happens in the audit?
The audit team will talk to you for about 20 minutes. | |
The audit team will tell you who they are. And they will check that you still want to talk to them. | |
The audit team might ask you some questions. For example they might ask:
|
The audit team are friendly. And they are easy to talk to. | |
You can share what you think with the audit team. | |
There are no right or wrong answers. | |
They won’t share your answers with your aged care home. | |
They will keep your information safe and private. | |
The audit team will also talk to other people from your aged care home. This includes:
| |
And they will check your aged care home’s files. This might include files about you if you give your consent. It also includes files that explain how they do things. |
What happens after the audit?
The audit might take a few days to finish. | |
After the audit, the audit team will have a meeting with your aged care home. | |
They will also give a report to:
| |
The report will explain what the audit team learnt from everyone. |
This includes what people think: | |
| |
| |
The report will not say what ideas you shared. | |
This will help us decide if your aged care home will be registered. |