Most NDIS providers try to deliver good quality services and supports.

But sometimes there are problems.

If your provider or worker isn’t following the NDIS Code of Conduct, you can make a complaint.

When you make a complaint, you tell someone that something:

• has gone wrong
• isn’t working well.

It’s ok to make a complaint if something is wrong.

When you make a complaint, it helps make services better.

And it helps other participants.

It’s the job of the NDIS Commission to look at complaints about NDIS supports and services.

You have the right to tell us if you are not happy with your supports or services.

You can contact us to make a complaint.

You can find our contact details in the Contact us section.

Someone can also support you to contact us, like:

• a family member
• a friend
• someone who helps you speak up for yourself.