How to report issues about providers and workers

A provider supporting someone next to a problem icon.

Most NDIS providers try to deliver good quality services and supports.

But sometimes there are problems.

A document that says 'Code of Conduct' with a cross below.

If your provider or worker isn’t following the NDIS Code of Conduct, you can make a complaint.

A person raising their hand with a speech bubble showing a thumbs down.

A complaint is when you tell someone that something:

A person giving a thumbs up.

It’s always okay to speak up when:

A person talking to their provider. They have a speech bubble showing a thumbs down.

You can make a complaint to your provider.

2 people sitting together looking at a folder. Above is a safety icon. A safety icon is a shield with a tick.

Your provider should:

You can talk to us if you:

A speech bubble showing a provider. Above is a cross.

bullet don’t want to speak to your provider

A problem icon next to a person looking upset.

bullet aren’t happy with what your provider has done to fix the issue.end of list

A person writing on a clipboard. Above is an arrow pointing up next to a thumbs up.

When you make a complaint, it helps make services and supports better.

A diverse group of people with disability pointing at themselves.

And it can help other participants.

A person talking on their phone.

You can contact us to report an issue.

Our contact details are on the Contact us page.

A person supporting a participant. They are looking at an iPad together.

Someone can also support you to contact us, like:

You can find Easy Read information on our website about:

A computer screen showing a provider a tick and a person.

bullet the issues we can help you with

A computer screen showing mouse cursor and a speech bubble with an exclamation mark inside.

bullet what happens after you report an issue to us.end of list