How will your NDIS provider support you?

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Your NDIS provider will work with you to give you the best support.

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For example, they will work with you to make a service agreement.

A service agreement is a document that explains what you and your provider have agreed to.

The service agreement should include:

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  • what supports your provider will deliver

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  • how long supports will go for

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  • how you can change or end supports.

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The service agreement should also include what happens if you are not happy with the service

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Your NDIS provider will hire workers who have the skills to:

  • keep you safe
  • give you good support.

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This includes making sure their workers know how to support your other needs – like your health.

Finding the right support for you

A person meeting with an NDIS provider. Above them is a speech bubble that shows a question mark.

You have the right to ask your NDIS provider about:

  • how they use restrictive practices
  • how else they can support you.

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Your NDIS provider can help you find the right support for you.

For example, if you need behaviour supports you don’t have.

A magnifying glass that shows a behaviour support provider. Next to the magnifying glass is a tick.

Your NDIS provider can also help you find the right specialist behaviour support provider.

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Specialist behaviour support providers are people or services that deliver positive behaviour supports.

We also call them behaviour support providers.

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You can find a behaviour support provider on the provider finder page of the NDIS website.

www.ndis.gov.au/participants/working-providers/find-registered-provider/provider-finder

An NDIS provider shaking hands with a behaviour support provider.

Your NDIS provider will work with your behaviour support provider to make a behaviour support plan.

A behaviour support plan with a speech bubble that shows a smiley face.

A behaviour support plan explains how other people should support you to live your best life.

It helps people understand your behaviour.

A behaviour support plan with a speech bubble that shows a hand holding someone's wrist.

Your behaviour support plan might include restrictive practices to keep:

  • you safe
  • other people safe.

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Your NDIS provider will work with your behaviour support provider to learn:

  • how to use your behaviour support plan
  • the best ways to support you.

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You can find out more about behaviour support plans on our website.

www.ndiscommission.gov.au/easyread# paragraph-id-6287

If your behaviour support needs to change

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The type of support you need might change over time.

If things in your life change, you can ask to:

A behaviour support plan next to an arrow curving into a circle.

  • update your behaviour support plan

A hand holding someone's wrist and a stop sign.

  • stop using restrictive practices.

An NDIS provider meeting with a behaviour support provider. Above them is a change icon.

Your NDIS provider can talk to your behaviour support provider when parts of your plan need to change.