How can you use the Framework?

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Everyone can use the Framework to understand what ‘good’ support looks like in the NDIS.

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We want people to understand our 5 objectives.

Objectives are important results we want to achieve.

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We made our objectives to show what:

  • good support looks like
  • we expect from workers.

A participant and a worker shaking hands.

1. We want to create a relationship between participants and workers so support works well.

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2. We want everyone to understand the impact a good worker can have on a participant.

And for workers to understand:

  • their own strengths
  • the role they play in a participant’s life.

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3. We want to support participants to focus on what’s important to them.

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4. We want workers to listen and respond to their participants.

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5. We want workers and participants to continue to work together to find out:

  • what’s working well
  • what isn’t working well
  • how to make things better.

You can use the Framework:

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  • online

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  • as a PDF you can download

A Word version of a document.

  • as a Word document.

A participant pointing at themselves and an eye.

We wrote those versions of the Framework from a participant’s point of view.

Who can use the Framework?

2 people pointing at themselves with their other hands raised.

Different groups of people can use the Framework, including:

  • workers
  • participants
  • service providers.

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Participants can use the Framework to understand what good NDIS supports look like.

A participant and a worker having a conversation using Auslan.

The Framework has tools and resources for participants who:

  • hire their own workers
  • want to explain their support needs to their workers.

A worker looking at a document.

Workers and service providers can use the Framework to understand what we expect from workers.

The Framework has tools and resources to support workers and service providers to:

A worker using a laptop.

  • explore more work options

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  • hire people

2 workers having a conversation.

  • manage their workforce.

Roles in the NDIS workforce

3 workers having a conversation.

There are different types of roles in the NDIS workforce.

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On the Framework website you can choose which role you want to learn about.

A worker supporting a participant to shave.

Workers can provide general support.

For example, daily personal support.

A worker using a hoist to help a participant out of their wheelchair and onto a changing table.

Workers can provide advanced support.

For example, support for:

  • many areas of your life
  • a certain area of your life.

A worker cleaning a glass door in a kitchen.

There is also ancillary work.

Ancillary work includes jobs that support participants like:

  • cleaning
  • gardening.

A leader in front of a group of workers.

There are also leaders and managers.

A worker giving a thumbs up and holding a document. On the document is a tick.

The Framework explains what workers must do in each of these jobs to meet our objectives.