Rules that providers and workers must follow

A person holding and pointing to a document.

Providers and workers must follow the NDIS Code of Conduct.

A Code of Conduct is a list of rules about how everyone should behave.

The NDIS Code of Conduct explains:
2 people using a laptop. Above them is a badge with a tick.
  • what good support is
A provider holding a clipboard and next to them is a question mark.
  • what you can expect from providers and workers
A person thinking and above them is a thought bubble with a problem icon in it.
  • how to know if something is wrong.
2 people talking to each other. Above them is a speech bubble that shows a shield with a cross on it.

Providers and workers must tell you if they can’t deliver safe and good supports.
A provider writing on a document. Above them is a balanced scale.

Providers and workers must be:

  • clear
  • fair
  • honest.
A thumbs up and money.

This includes charging you a fair price for their services and supports.
A balanced scale and a closed lock.

Providers and workers must respect your:

  • rights
  • privacy.
A document with a list that have ticks and crosses on it. Next to the document is a cross.

We can take action when providers and workers break the rules.
A person supporting someone. Above them is a thought bubble with a tick in it.

For example, we can:

  • help them understand the rules they must follow
  • support them to build their skills.
2 people talking to each other. Above the is a stop sign.

We can also stop providers and workers from:

  • providing some supports
  • working with people with disability.
A high risk icon and a problem icon.

But we only do this if there is a big problem.

For example, when there is a lot of risk to participants.