A complaint is when you tell someone that something:

• has gone wrong
• isn’t working well.

You can make a complaint to your provider.

Your provider should:

• help you feel safe to make a complaint

• try to fix what your complaint is about.

You can also make a complaint to us.

We can help you with complaints about supports and services.

For example, if your supports:

• are not safe

• don’t meet your needs

• cost more for you than for people who are not NDIS participants.

We can also help you with complaints about your providers.

For example, if a provider:

• treats you badly

• doesn’t fix what your complaint is about.

You can call us to make a complaint.

1800 035 544

You can make a complaint on our website.

www.ndiscommission.gov.au/complaints/make-complaint-about-provider-or-worker

You can ask someone you trust to help you make a complaint, including:

• a family member

• a friend

• an advocate – someone who helps you have your say.

When you make a complaint, you need to tell us:

• who the complaint is about

• what the complaint is about

• what happened when you made a complaint to your provider

• what you think should happen now.

You don’t have to tell us your name.

We can’t help you with complaints about:

• joining the NDIS

• the money you get from the NDIS

• how you manage your NDIS plan.

Your NDIS plan has information about:

• you and your goals
• what supports you need
• what the NDIS will pay for.

You can ask the National Disability Insurance Agency about these things.

1800 800 110