It’s a good idea to give feedback to your worker about any problems you have.

Sometimes giving feedback can be hard.

Your worker might get upset.

But you don’t need to change what you say.

Let them know you understand they are upset.

It can also help to stop and come back when you’re both feeling better.

It’s a good idea to tell your worker what they are doing well.

It can help them do more of that in the future.

It’s a good idea to agree with your worker about what you:

• expect from each other
• must do to meet those expectations.

You can:

• ask your worker if they have any questions
• find a way to agree with each other.

You might also want to follow up with your service provider.

For example, if your worker needs to learn a new skill to support you better.

When you give feedback to your worker, it’s a good idea to use examples.

Examples help people know what:

• to keep doing
• needs to change.

You could say:

‘I like the way you support me.’

But it’s better to give an example.

You could say:

‘It was good the way you checked with me before serving lunch.

If I stopped my game then, I would have ruined my score.’

You could say:

‘You never turn up when you say you will.’

But it’s better to give an example.

You could say:

‘You were half an hour late on Friday.

It’s a problem if I don’t know when you’re coming. I missed my appointment.

Could you let me know well before if you can’t make it on time?’