Each year, we write a report about the work we’ve done in the past year.

This report explains what we did between:

• 1 July 2021
• and
• 30 June 2022.

In February 2022 we started a new project to look at:

• the way we work
• how we can be a better regulator.

A regulator makes sure:

• everything works well
• everyone follows the rules.

We also found out about how we can improve the way providers become registered with us.

In August 2021 we started looking into complaints about supported accommodation.

Supported accommodation is a type of housing for people with disability that also provides day-to-day support.

We plan to share a report about what we found in late 2022.

In 2021 we also looked at how people use restrictive practices.

And how they can use less of them.

Restrictive practices are actions that stop people from:

• moving
• doing what they want.

In 2021–22 we shared information about supporting people with disability during mealtime.

This included creating online training for workers.

People with disability can have swallowing issues.

This means they have a higher risk of choking when they eat.

We also shared information about how to communicate clearly with people with disability.

This included creating new training on our website.

It shows:

• different ways people with disability might communicate
• how workers can support people with disability to communicate.

The NDIS Workforce Capability Framework explains what we expect from the workers who support participants in their daily lives.

We call it the Framework.

The Framework can also help participants explain how they want to receive support.

We worked with participants to create it.

We shared the first part of the Framework in July 2021.

We are still working on the second part of the Framework.

But we’ve shared it on our website to find out what you think.

You can find the Framework on our website.

workforcecapability.ndiscommission.gov.au