Word list

This list explains what the bold words in this report mean.

A plan document with a person supporting another person on it.

Behaviour support plan

A behaviour support plan is a document with steps for improving behaviour.

A participant raising their hand and a complaint icon.

Complaint

When you make a complaint, you tell someone that something:

  • has gone wrong
  • isn’t working well.

A group of participants pointing at themselves with one hand and raising their other hand.

Participant

Participants are people with disability who take part in the NDIS.

3 providers. One of them is pointing at themselves.

Providers

Providers support people by delivering a service.

A participant pointing at themselves and raising their hand.

Quality

Quality is about receiving good services that:

  • meet the needs of people with disability
  • give people with disability choice and control.

A document called 'Registered' with a tick.

Registered provider

Registered providers:

  • must follow certain rules that we set
  • can offer certain supports and services to participants.

A person writing on a document and a tick.

Regulator

A regulator makes sure:

  • everything works well
  • everyone follows the rules.

A person moving their body and a cross.

Restrictive practices

Restrictive practices are actions that stop people from:

  • moving
  • doing what they want.

A support icon and a house.

Supported accommodation

Supported accommodation is a type of housing for people with disability that also provides day-to-day support.