Our work in numbers

Providers

A document called 'Registered' with a tick.

By 30 June 2022 we had 19,739 registered providers.

A plan document with a person supporting another person on it.

Providers created 13,091 behaviour support plans in 2021–22.

A behaviour support plan is a document with steps for improving behaviour.

A calendar that says '2021 to 2022' and a complaint icon.

In 2021–22 we received 7,843 complaints.

A person writing on a document and a magnifying glass.

This led to us looking into 2,754 providers.

2 people having a conversation.

We asked 143 providers to fix what they were doing.

2 people having a conversation. There is a speech bubble above one person with a support icon and a cross inside it.

And we told 34 providers they could not provide certain NDIS services anymore.

Information we shared

A participant in a wheelchair looking at a document. Next to them is an information icon.

We shared 12,164 information packs with participants.

This included:

A folder with an information icon on it.

  • 5,948 standard packs

Easy Read logo.

  • 5,788 packs in Easy Read

A person reading Braille.

  • 428 packs in Braille.

A provider looking at a document. Next to them is a folder with an information icon on it.

We also shared 2,991 information packs with providers.

Online training

2 people looking at a document and a thumbs up icon.

32,424 people have finished our training about how to communicate clearly with people with disability.

A calendar that says 'October 2021' with an arrow pointing to another calendar that says '30 June 2022'.

This was between October 2021 and 30 June 2022.

A support icon, a spoon, a fork and a knife.

6,633 people have finished our training about how to support people with disability during mealtimes.

A calendar that says 'April 2022' with an arrow pointing to another calendar that says '30 June 2022'.

This was between April 2022 and 30 June 2022.

A person giving 2 thumbs up.

96% of people who finished our training and took a survey said it was good or very good.

A person with a thought bubble and a good quality icon. Inside the thought bubble is a support icon.

97% of people said our training helped them learn how to better support people with disability.