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What do we do?

A document with a thumbs up and ticks on it.

We make sure NDIS providersand workers:

  • are doing a good job
  • follow the rules.

A set of 3 icons. The icons are a person with their arm in a sling, a sad face and a thumbs down.

We help NDIS participants speak up for themselves if they have:

  • been hurt
  • been treated badly
  • not been given what they were promised.

A justice scales icon.

We treat everyone fairly.

This means we don’t take sides.

An information icon and a locked padlock.

We keep the information people give us private.

A speech bubble and a safety icon.

We only share your information if we have to:

  • tell someone else
  • keep you or someone else safe.

2 people having a conversation. Above them is an information icon inside a speech bubble.

We will tell you if we have to share your information.

An NDIS provider next to a thumbs down inside a speech bubble.

We handle complaints about the supports and services people get from NDIS providers.

A person with their hand raised next to a thumbs down inside a speech bubble.

A complaint is when you tell someone that something:

  • has gone wrong
  • isn’t working well.

2 people using a laptop together.

If we can’t help you, we will tell you who can.