Complaint

A complaint is when you tell someone that something:

• has gone wrong
• isn’t working well.

NDIS providers

NDIS providers support people by delivering a service.

Participants

Participants are people with disability who take part in the NDIS.

Quality

Quality is about services that:

• support NDIS participants in the ways they need
• give NDIS participants choice and control.

Risk assessment

Risk assessments help us work out:

• how to keep people safe from harm
• what needs to happen next.