We do a risk assessment when we look at an issue.

Risk assessments help us work out:

• how to keep people safe from harm
• what needs to happen next.

We will think about whether:

• the NDIS provider or worker has broken the rules

• the issue is on the list of things we need to improve or fix.

We will also think about how serious the issue is.

To understand how serious it is, we will think about:

• the NDIS participant the issue affects

• the type of issue it is – like supports that aren’t good quality

• the affect the issue has had.