About the NDIS Commission

The NDIS logo.

The National Disability Insurance Scheme (NDIS) supports NDIS participants across Australia.

A group of participants pointing at themselves with one hand and raising their other hand.

Participants are people with disability who take part in the NDIS.

A participant giving 2 thumbs up. Next to them is a safety icon and an icon showing good quality.

We make sure participants:

  • are safe
  • get good quality services.

Quality is about receiving good services that:

A participant pointing at themselves and raising their hand.

  • meet the needs of people with disability

A participant making a choice between a cooking icon and a car icon. They are pointing at the cooking icon.

  • give people with disability choice and control.

3 providers. One of them is pointing at themselves.

We make sure NDIS providers are doing a good job.

Providers support people with disability by delivering a service.

A person writing on a document and a rules document next to them with a tick on it.

We also make sure NDIS providers and workers follow the rules.

A document with a list of providers on it, and ticked checkboxes next to each one.

We manage a list of NDIS providers.

This includes registered providers.

A provider pointing to themself with their other hand raised. Above them is a tick.

Registered providers:

  • are on a list we look after
  • follow our rules.

We help:

A person raising their hand and looking confused next to another person writing on a document.

  • fix problems

A person writing on a document. Next to them is a badge with a star on it.

  • make NDIS supports and services better.

A participant raising their hand to speak. Next to them is a problem icon.

We also help participants speak up for themselves if someone:

  • hurts them
  • treats them badly
  • doesn’t give them what they promised.

A person looking at a clipboard. Next to them is a complaint icon - a speech bubble with a thumbs down inside it.

We also handle complaints about the supports and services people get from NDIS providers.

A participant with an upset expression raising their hand. Above them is a complaint icon.

When you make a complaint, you tell someone that something:

  • has gone wrong
  • isn’t working well.