Word list

This list explains what the bold words in this report mean.

A behaviour support plan document with a worker supporting a participant on it.

Behaviour support plan

A behaviour support plan explains how other people should support you to live your best life.

It helps people understand your behaviour.

A 'Code of Conduct' document with a list of rules on it.

Code of Conduct

A Code of Conduct is a list of rules about how providers and workers should behave.

A participant with an upset expression raising their hand. Above them is a complaint icon.

Complaint

When you make a complaint, you tell someone that something:

  • has gone wrong
  • isn’t working well.

2 NDIS workers in an office.

NDIS workforce

The NDIS workforce is the group of people who:

  • provide services to participants
  • support them in their day-to-day lives.

A group of participants pointing at themselves with one hand and raising their other hand.

Participants

Participants are people with disability who take part in the NDIS.

A laptop with a provider supporting a participant on the screen.

Platform Providers

Platform Providers are a service participants can use to get supports online.

3 providers. One of them is pointing at themselves.

Provider

Providers support people with disability by delivering a service.

A participant pointing at themselves and raising their hand.

Quality

Quality is about receiving good services that:

  • meet the needs of people with disability
  • give people with disability choice and control.

A document with a list of providers on it, and ticked checkboxes next to each one.

Registered provider

Registered providers:

  • are on a list we look after
  • follow our rules.

A person writing on a document. Next to them is a tick.

Regulator

A regulator makes sure:

  • everything works well
  • everyone follows the rules.

A worker supporting a participant in SDA.

Specialist disability accommodation (SDA)

SDA is housing for people with disability who need extra support most of the time.

A worker supporting a participant in front of a supported accommodation house.

Supported accommodation

Supported accommodation is a type of housing for people with disability who need day-to-day support.