Abuse

Abuse is when someone treats you badly.

Complaint

When you make a complaint, you tell someone that something:

• has gone wrong
• isn’t working well.

Data

When we talk about data, we mean:

• facts
• information
• records.

Diverse

When a market is diverse, there are lots of different supports and services to choose from.

Exploitation

Exploitation is when someone takes advantage of you.

Market

The market is the supports and services people can find and use.

Neglect

Neglect is when someone is not helping you the way they are supposed to help you.

Participants

Participants are people with disability who take part in the NDIS.

Principles

Principles are important ideas that we should always think about.

They explain what you can expect us to do.

Priorities

Priorities are things we need to focus on to achieve our goals.

Providers

Providers support people by delivering a service.

Quality

Quality is about receiving good services that:

• meet the needs of participants
• give participants choice and control.

Regulator

A regulator makes sure:

• everything works well
• everyone follows the rules.

Rights

Rights are rules about how people must treat you:

• fairly
• equally.

Violence

Violence is when someone hurts you physically.