We want to make sure participants can always find and use good quality supports and services.

This can help keep participants safe.

We will ask participants what they think about their supports and services.

And we will make sure what we do works well for:

• participants

• providers.

We will support participants to know:

• what their rights are
• how to use their rights.

We will work on improving how we manage complaints.

When you make a complaint, you tell someone that something:

• has gone wrong
• isn’t working well.

We also want providers to come up with new ideas for services that:

• support participants
• help their business.