5. The ways we work

A person using assistive technology with a laptop.

We want to make it easier for participants to:

  • connect with us
  • use our online services.

We will use projects to improve:

A person with a call headset.

  • our contact centre

A person writing on a clipboard. Next to them is a data icon.

  • the way we collect data.

A tick, an information icon and a 'Records' folder with documents in it.

When we talk about data, we mean:

  • facts
  • information
  • records.

A laptop with a worker supporting a participant on the screen.

We will update our online services to make sure they support:

  • participants
  • providers
  • other people we work with.

A worker supporting a participant. Above them is a magnifying glass.

We will make sure we review the ways we deliver our services.

A tick and a make better icon.

When you review something, you check to see what:

  • works well
  • needs to be better.

A community of people giving 2 thumbs up.

We will also make sure we deliver our services in ways that work well for everyone.