3. Improving quality

A person supporting someone. Next to them is a badge showing good quality.

We want to make sure participants can find and use good quality services and supports.

A document with a provider supporting a participant on it.

We will make resources that improve the way providers support participants with their behaviour.

And we will also offer training to providers on how they can support participants.

A person bound so they can't move, a locked padlock, and an arrow pointing down.

This includes supporting providers to use less restrictive practices.

A person struggling to move their body and a cross.

Restrictive practices are actions that stop people from:

  • moving
  • doing what they want.

A person supporting a participant to understand their rights.

We will also support participants to know their rights when providers talk about restrictive practices.

An arrow pointing from an information icon to a rules document with a tick and a list on it.

We will share information about what rules providers must follow.

A provider supporting a participant in supported accommodation.

For example, information about what providers who offer supported accommodation must do.

A person supporting a person with disability in front of a house.

Supported accommodation is a type of housing for people with disability who need support.

A person sitting at a desk writing notes. They are looking at data on a digital tablet and a laptop.

We will use research to make sure providers support participants in the best ways.

A laptop with an accessibility icon on the screen.

We will also update our website to make sure it is accessible.

We want participants to be able to find and use information in the ways that they need.

A glowing lightbulb and a make better icon.

We will use ideas from others to improve how we work as a regulator.

A document with 'NDIS' and a magnifying glass on it.

This includes ideas from the NDIS Review.

A tick and a make better icon.

The Australian Government is checking the NDIS to find out what:

  • works well
  • could be better.

They call it the NDIS Review.

2 workers sharing ideas.

We will also listen to and use ideas from:

  • our workforce
  • the Disability Royal Commission.

A group of people having a meeting.

A royal commission is how the government looks into a big problem.

It helps us find out what:

  • what went wrong
  • we can fix.